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If you're from Russia, eBay recommends to use Priority Mail because this service is insured and can be tracked. If you chose First Class, you're on your own, - it might be lost by Russian Post. If you're from South Africa, please contact me. Domestic buyers are welcome to return the item if you do not like it. However we do not refund shipping cost (both ways) as well as PayPal fees (this is PayPal policy now).